How to get the best advice?

  • It is advisable that you write down important facts of your case as well as your question/s, before commencing your call.
  • Explain your case fully in plain simple words. Your use of legal terms may misguide the expert advising you.
  • Avoid repeating facts.
  • Listen attentively to the queries of the expert and try to answer the same completely.
  • Do not decide what is relevant and what is irrelevant. It is for the expert to decide relevancy of facts.
  • Do not withhold any facts.
  • Do not justify your actions. Simply state the correct facts.
  • Do not change or keep back any material information like age, place of residence / incidence, marital status, etc. as the applicable laws may change with these particulars.
  • Ask only relevant questions. Multiple questions may take the focus away from your main apprehension.
  • Avoid repeating your question/s.
  • Listen attentively to the advice of the Expert. In case you have not understood, immediately seek clarifications, till you are 100% sure of what has been said.
  • Always remember that the conversation is telephonic, hence you have to be more elaborate, specific, careful, and attentive.

  • Follow-up advice:

    • Explain the facts of your case as well as the advice already given to you during your previous consultation.

  • Troubleshooting:

    • There may be times when the Helpline number may not be working / available; especially during rains, natural disasters, or even terrorist threats in the country, or
    • The line/s may be busy / unavailable as there may be other doctors receiving emergency assistance at the same time.